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What do you need help with?*
Select the option that best matches your situation.
Please search the Knowledge Base:
Consent*
I've checked the knowledge base, but still need help.
To add your feature request, please follow these steps:

1) Click here to visit our roadmap

2) Navigate to the "Ideas" tab

3) Add your idea: Describe your vision for this feature. The more you share, the faster we can help.
Your Message
Summary*
Please summarize your issue or question in 10 words or less.
What's your pre-sales question or comment?*
The more information we have, the faster we can help.
What type of technical issue are you experiencing?*
The more information we have, the faster we can help.
Please select the application(s) with which you are having an issue:*
- Windows
- Mac
- iOS
- Android
Please indicate the version number of Plottr you are using:*
Visit the "Account" tab of the Plottr Dashboard and copy the version number listed under "About Plottr" (e.g. 2021.3.25)
Are you using the latest version of Plottr?*
Compare your version number against our changelog – before submitting, we strongly recommended that you update to the latest version and check first if you are still experiencing the issue. Click "Check for Updates" from the "Account" tab of the Plottr Dashboard to see if an update is available.
- Yes, I'm on the latest
- No, I can't update
- No, my license expired
[Optional] Attach your Error Report:
Click "Create an Error Report" via the Help menu of the Plottr Dashboard and attach the .txt file here that is downloaded.
Accepted file types: txt, Max. file size: 50 MB.
[Optional] Attach your Plottr file:
Visit the "Project" tab of Plottr, click "Show in Finder | File Explorer", and attach your .pltr file.
Accepted file types: pltr, Max. file size: 50 MB.
What's your question or comment about Plottr Academy?*
Describe your question. The more information we have, the faster we can help.
What's your billing question?*
Describe your billing question. The more information we have, the faster we can help.
What's the reason for your refund request?*
We're happy to help. Provide the details of your refund request so we can help you faster.
What's your Plottr license key?
This enables us to verify your account quickly.
[Optional] Attach any relevant screenshots or images:
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Accepted file types: jpeg, jpg, png, Max. file size: 50 MB.
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