Account Purchases & Subscriptions

As a Plottr customer, you can view your purchase history and subscription details all in one place by visiting your account page: 👉 https://app.plottr.com/user-account

This article provides an overview of your account page.

Purchase History

You can view your full purchase history by visiting your account page:

👉 https://app.plottr.com/user-account

Each purchase you’ve made is listed on this page, along with key details including the email address used at checkout, your license status (Active or Canceled), the expiration date if applicable, your next billing date and amount (for active subscriptions), and options to download invoices for your records.

Example of a canceled license:

Example of an active subscription:

If you’re having trouble locating a purchase or need help updating your info, contact our support team or support@plottr.com.

• To view your receipt, click “Download invoice”
• To update your payment method, click "Update"

Subscriptions

You can also review the status of your Plottr membership. From here, you can view your receipt, confirm your renewal date, update your payment method, or cancel your membership.

• To view your receipt, click the “Download invoice” button
• To update payment info, click the “Update" button by the Payment Method
• To cancel your membership, click the "Cancel my subscription" button and follow the prompt
  • Once canceled:
    • Your subscription will remain active through the end of your current billing cycle.
    • You won’t be charged again unless you manually renew.

Example of a subscription set to cancel:

This shows a subscription that’s still active but scheduled to be canceled at the end of the billing period (July 10, 2026). The account remains fully usable until that date. Users can click “Don’t cancel” to resume auto-renewal.

Renewals

If your subscription has expired and you’d like to start using Plottr again, visit https://plottr.com and click the “Get Plottr Now” button to set up a new subscription.

Alternatively, if you need help renewing or aren’t sure which plan is right for you, feel free to contact our support team for assistance.

Payment Processing & Card Information

All payments made through Plottr are processed securely by our third-party payment provider, Paddle. We do not store your credit card or PayPal details on our servers.

Here’s how it works:

• Your billing and payment details are encrypted and managed directly by Paddle.
• You may see Paddle.com or Paddle.net on your credit card or bank statement.
• For credit card purchases, your card type and last 4 digits are visible in your account for reference.
• To update your payment method, click the "Update" button

If you're using PayPal, you’ll need to update your billing details directly through your PayPal account.

For more info on Paddle’s secure checkout system, visit https://paddle.com.

Common Questions

Can I upgrade my purchase later?

Yes, if you’ve already purchased a Plottr plan and decide you’d like to upgrade (for example, from Plottr to Pro ), you can do so from within your account.

• To change subscriptions, click the "Upgrade to Pro" button
  • This will take you to our pricing page, where you can choose your new plan and complete the upgrade

What is your refund policy?

We do not offer refunds. Instead, we provide a 30-day free trial to ensure Plottr is the right fit for you before making a purchase. If you have any issues during your trial, feel free to open a support ticket. Our support team is eager to help you optimize your experience with Plottr.

What Happens When You Cancel Your Subscription

After canceling, your account will remain active through the end of your current billing period. You can continue using Plottr as usual during that time.

• Plottr Standard (Desktop) Users: Once your subscription expires, you’ll still be able to open and use Plottr, but the app will no longer receive updates or support access to new features. Your projects remain saved on your local device.
• Pro (Online) Users: Once your subscription expires, you will lose access to Plottr entirely, including your cloud-synced projects. We strongly recommend exporting your projects to Word or Scrivener before your subscription ends.

If you decide to resubscribe, you’ll regain full access to your projects and account features.