How Do I Install Updates to Plottr?

If you have an active Plottr license or Plottr Pro account, you are eligible to receive and download updates. You can find a list of the latest updates to Plottr in our changelog here. 

This article covers installing updates to Plottr on Desktop.

Getting Started

To determine if you are eligible to receive updates:

1. Open Plottr on Desktop 
2. Click Dashboard > Account to access the Account Dashboard
3. If the expiration date for your license is in the future (or says "Never"), you are eligible to receive updates

Automatic vs Manual Updates

By default Plottr automatically checks for an update whenever you open the software on your computer, but you can change this to manual in the Settings tab of the Plottr Dashboard ( Dashboard > Account > Settings):

To install an update with automatic updates enabled:

1. If you have enabled "Download updates automatically" within the Settings tab of the Plottr Dashboard, the update will attempt to download automatically
2. Once the update has downloaded, click the button that appears at the top of the screen to install it
3. When you open Plottr again, you will be on the latest version

To install an update with automatic updates disabled:

1. Open Plottr on Desktop
2. Visit the Account section of the Plottr Dashboard (Dashboard > Account)
3. Click the "Check for Updates" button under "About Plottr"
4. Once the update has downloaded, click the button that appears at the top of the screen to install it
5. When you open Plottr again, you will be on the latest version

Troubleshooting

In some rare instances, you may experience the following issues installing updates for Plottr on desktop:

• If your update fails continuously, we recommend that you re-download Plottr from your account and reinstall it.
• If you see a "Not Receiving Updates" message next to the "Updates" label in the About section, and believe you should be receiving updates, simply remove your license key and reactivate it.