Why is My Windows Update Failing?

We changed our Windows certification provider in the summer of 2021, and as a result Windows is temporarily considering releases of Plottr from Version 2021.7.14 onward to be suspicious. 

As a result, users on an earlier version may have a one-time difficulty updating Plottr.

If you fall into this category, then you have two options:

  • Download and install the latest version of Plottr, which may involve ignoring a Windows security warning
  • Continue using Version 2021.6.4 of Plottr, and update to the latest version of Plottr once the certification issue has been resolved

Downloading and Installing the Latest Version of Plottr

You can download the latest version of Plottr for Windows via the installation file in your customer account.

Please note that existing customers must manually download the latest version since the certification issue prevents Plottr from automatically updating. This will  not have any impact on your existing files.

Download Blocked by Microsoft Edge?

If you use Microsoft Edge as your web browser, Edge’s SmartScreen feature may automatically block the download. If this happens, you will see the following message:

Plottr-win-installer-latest.exe was blocked because it could harm your device.

In this case, you will need to click the three dot menu ("…") and then "Keep":

Installing the Latest Version

Once Plottr-win-installer-latest.exe has downloaded to your computer, you will need to run the file to install Plottr.

You are likely to see the following message:

Windows protected your PC

Microsoft Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk.

In this case, you will need to click "More info" and then "Run anyway" to install Plottr.

Updating Your Microsoft Defender SmartScreen Settings

Please note that some users may have Windows set up in such a way that they cannot override this security warning without some additional action.

In this case, you can follow these steps to stop Microsoft Defender from blocking you:

  1. Go to the start menu and type "Windows Defender" to open the Windows Defender Security Center
  2. Click on "App & browser control"
  3. Next, find “Check Apps and Files” and change the setting from “Block” to “Warn” (or “Off” if you really know what are you doing) – but it is recommended to keep it at “Warn"
  4. Now, click “More info” and select the “Run Anyway” option – that's it!

➡️Here’s another article on this topic for reference with screenshots.

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