How Do I Install the Latest Updates to Plottr?

If you have an active Plottr license, you are eligible to receive and download updates. This article covers installing updates to Plottr on Desktop.

Table of Contents

Getting Started

To determine if you are eligible to receive updates:

  1. Open Plottr on Desktop 
  2. Click the User Icon > Account to access the Account Dashboard
  3. If the expiration date for your license is in the future, you are eligible to receive updates

You can find a list of the latest updates to Plottr for desktop and mobile in our changelog here.

Automatic vs Manual Updates

By default Plottr automatically checks for an update whenever you open the software on your computer, but you can change this to manual in the Settings tab of the Plottr Account Dashboard (click the User Icon > Account > Settings):

To install an update with automatic updates enabled:

  1. If you have enabled "Download updates automatically" within the Settings tab of the Plottr Dashboard, the update will attempt to download automatically
  2. Once the update has downloaded, click the button that appears at the top of the screen to install it
  3. When you open Plottr again, you will be on the latest version

To install an update with automatic updates disabled:

  1. Open Plottr on Desktop
  2. Visit the About section of the Plottr Dashboard (User Icon > Account > About)
  3. Click the "Check for Updates" button
  4. Once the update has downloaded, click the button that appears at the top of the screen to install it
  5. When you open Plottr again, you will be on the latest version

Troubleshooting

In some rare instances, you may experience the following issues installing updates for Plottr on desktop:

  • If your update fails continuously, we recommend that you re-download Plottr from your account and reinstall it.
  • If you see a "Not Receiving Updates" message next to the "Updates" label in the About section, and believe you should be receiving updates, simply remove your license and reactivate it.
Neither reinstalling Plottr nor deactivating/reactivating your license will result in any lost work.

If you need additional assistance, please contact us via support.

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